Senior Service Designer 

Senior service designer, strategist and design lead with fifteen years experience creating products, services, and experiences that achieve business goals and delight users. 

My expertise in service design combined with a background in customer strategy, product development, product management, organisational redesign, and innovation enables me to work collaboratively with a wide range of people to design and implement services that combine customer desirability, operational feasibility, and financial viability.

Industry experience 

Government, not-for-profit, startups, financial services

Awards

Good Design Australia Award (2019) for Life Checks

Digital Government Award (2019) for Life Checks

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